Compassion. Integrity. Teamwork.
These core values are the basis for all decisions, from building design to hiring practices. Adhering to these values creates a climate of exceptional client service and the highest standards of patient care.
(hover over the images to stop the sliding)
We get it – no one wants to visit an emergency room. Your pet is sick or injured, and you are concerned (and probably scared).
We are here to help!
Our team of compassionate veterinarians, technicians, assistants and client service personnel are here for your pet, and for you.
After you check in, you will be escorted to a consultation room. If your pet is stable enough to wait with you until an exam can be performed, that’s great!
If you pet needs to be rapidly assessed, we will take him/her to the ICU for an examination as soon as possible.
Just like a “human” ER, pets will be assessed more or less in the order they come in, but more urgent cases will be seen first. This can complicate (and change!) the wait time.
We promise that we will get to you and your pet as quickly as possible. We’ve all been in ER waiting rooms, and we understand that nobody really wants to be here (we don’t hold that against you).
Emergency care tends to be more expensive than routine care – it costs a lot to maintain and staff a state-of-the-art hospital!
After a veterinarian examines your pet, they will discuss treatment options with you. This includes cost estimates, as finances frequently factor into care decisions, and we strive to be as transparent and honest with anticipated costs and outcomes as possible. That is only fair to you, and to your pet.
Pet insurance can be great, and we love to see insured pets. For many people, outside financing is helpful to maintain your household cashflow. Click below to learn more about financing options.
